Customer Care Coordinator

Society First is hiring a Customer Care Coordinator in Wakad, Pune. Salary is up to ₹30,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients.Respond To Client Queries And Resolve Issues In A Timely Manner.Coordinate With Internal Teams To Meet Client Requirements.Ensure Client Satisfaction And Retention.Provide Regular Updates And Support To Clients.Maintain Accurate Records Of Client Interactions. More Than 2 Years Experience Compulsory. | Type : Domestic, Outbound, Inbound | Languages : Marathi, Hindi, English

Day-to-day work

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails

What you get

The salary for this role is ₹20,000 – ₹30,000 per month.

Who can apply

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Marathi, Outbound
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Domestic, Outbound, Inbound
• Languages: Marathi, Hindi, English

Quick facts

• Work location: Wakad, Pune, Maharashtra
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

Ready to start? Upload your resume and apply to Society First today.