Customer Care Associate

A new Customer Care Associate role is open at Diginnovx Solutions Private Limited (Infoneoo), Sector 16 - Noida, Delhi. The pay goes up to ₹17,000/month. Freshers can apply. There are 2 open positions.

Employer’s description

Customer Service Executive Assamese Processeligibility: Fresher Or Experienced (Ug/Graduate)Requirement: Must Be Able To Speak Assamese With Good Communication Skills.Role: Handle Customer Queries And Provide Support To Ensure Customer Satisfaction.Shift: Day Shift. Type : Inbound, Domestic | Languages : English, Hindi

Pay and perks

You will be paid ₹16,000 – ₹17,000 per month.

Key responsibilities

As a Customer Care Associate, your work will include:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Skills: Domestic, English, Hindi, Inbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi

Position details

• Location: Sector 16 - Noida, Delhi, Delhi
• Work type: Office-based
• Vacancies: 2
• Working hours: Day Shift
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Click Apply to send your profile to Diginnovx Solutions Private Limited (Infoneoo). It takes less than a minute.