Chat Process Executive

A new Chat Process Executive role is open at Dockstrikz Learning Pvt Ltd., Sector 63 - Noida, Delhi. 29 candidates will be hired for this role. You can earn up to ₹21,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Pay and perks

Compensation: ₹13,000 – ₹21,000 per month.

What we are looking for

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Female Only
• Good English
• Freshers can apply
• Languages: Hindi, English
• Someone customer-first and patient

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• You will escalate complex cases to the right team within the SLA.

Position details

• Job location: Sector 63 - Noida, Delhi, Delhi
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Vacancies: 29

Ready to start? Upload your resume and apply to Dockstrikz Learning Pvt Ltd. today.