Chat Support Executive

Dockstrikz learning pvt ltd. has an opening for a Chat Support Executive based in Sector 63 - Noida, Delhi. 29 candidates will be hired for this role. Salary is up to ₹20,000/month. Freshers can apply.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.

Skills and qualifications

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Female Only
• Good English
• Freshers can apply
• Languages: Hindi, English
• Someone calm under pressure and patient

What you get

Salary: ₹14,000 – ₹20,000 per month, based on skills and experience.

Job at a glance

• Work location: Sector 63 - Noida, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 29
• Work mode: On-site
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Dockstrikz learning pvt ltd..