Chat Support Executive

A new Chat Support Executive role is open at Fortune Staffing Private Limited, Sector 62 - Noida, Delhi. You can earn up to ₹16,000/month. The team is filling 7 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Hindi and English, Typing speed, Complaint handling, CRM tools
• Good English
• Freshers can apply
• You are patient and polite

Pay and perks

Salary: ₹15,000 – ₹16,000 per month, based on skills and experience.

Job at a glance

• Location: Sector 62 - Noida, Delhi, Delhi
• Work type: On-site
• Vacancies: 7
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Fortune Staffing Private Limited.