Chat Support Executive

Looking for a Chat Support Executive role in Sector 62 - Noida, Delhi? Fortune Staffing Private Limited is hiring now. You can earn up to ₹16,000/month. Great for first-time job seekers. 5 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound, Domestic

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets.
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Domestic, Inbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• A patient, polite attitude

Compensation

The salary for this role is ₹13,000 – ₹16,000 per month.

Position details

• Job location: Sector 62 - Noida, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Openings: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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