Chat Support Executive

Dockstrikz Learning Pvt Ltd. wants to bring on a Chat Support Executive for its Sector 62 A - Noida, Delhi team. You can earn up to ₹19,000/month. No experience? You can still apply. There are 29 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

What we are looking for

• Open to freshers
• Education: 12th Pass
• Skills: English, Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi, English

Compensation

Compensation: ₹12,000 – ₹19,000 per month.

What the job involves

In this role, you will:

• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.

Job at a glance

• Location: Sector 62 A - Noida, Delhi, Delhi
• Work mode: On-site
• Vacancies: 29
• Job type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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