Chat Process Executive

A new Chat Process Executive role is open at Dynasty Hr Solutions, Dona Paula. 30 candidates will be hired for this role. The pay goes up to ₹32,000/month. Freshers can apply.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• Someone customer-first and polite

Roles and responsibilities

• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Salary and benefits

The salary for this role is ₹17,000 – ₹32,000 per month.

Job details

• Work location: Dona Paula
• Openings: 30
• Timings: 10:30 AM to 7:30 PM Monday to Saturday
• Employment type: Full time
• Interview timings: 10:30 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Dynasty Hr Solutions reviews applications regularly.