Chat Process Executive

Elevate X Solutions has an opening for a Chat Process Executive based in Sector 18 - Gurgaon, Delhi. The pay goes up to ₹24,000/month. The team is filling 25 vacancies. No experience? You can still apply.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic | Languages : Hindi, English

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Hindi, English
• Someone calm under pressure and patient

What you get

You will be paid ₹18,000 – ₹24,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Quick facts

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 25
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

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