Customer Care Associate

Enser Communications Limited is hiring a Customer Care Associate in Sector 18 - Gurgaon, Delhi. You can earn up to ₹25,000/month. The team is filling 10 vacancies. No experience? You can still apply.

In the employer’s words

Handle Inbound And Outbound Customer Calls Professionally.Respond To Customer Queries Via Phone, Email, Or Chat.Resolve Customer Complaints And Provide Appropriate Solutions Within The Defined Timelines.Maintain Accurate Records Of Customer Interactions In The Crm System.Escalate Complex Issues To The Relevant Departments When Required.Follow. Languages : Gujarati, Telugu, Kannada

What the job involves

As a Customer Care Associate, your work will include:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Gujarati, Kannada and Telugu
• Good English
• Freshers can apply
• Languages: Gujarati, Telugu, Kannada

Pay and perks

The salary for this role is ₹16,000 – ₹25,000 per month.

Job at a glance

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 10
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Enser Communications Limited.