Customer Care Representative

Start your next role as a Customer Care Representative with Everest Fleet Private Limited in Koparkhairne, Mumbai. The pay goes up to ₹22,000/month. The team is filling 4 vacancies.

Employer’s description

Handle Inbound And Outbound Calls, Emails, And Chat Support.Resolve Customer Queries And Complaints Within Defined Tat.Provide Accurate Information About Company Services And Processes.Escalate Complex Issues To The Concerned Department When Required. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Marathi

Pay and perks

The salary for this role is ₹18,000 – ₹22,000 per month.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Marathi

Job at a glance

• Location: Koparkhairne, Mumbai, Maharashtra
• Work mode: Office-based
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Everest Fleet Private Limited.