Customer Care Manager

Excell Autovista Private Limited (Excell Autovista (P) Limited) has an opening for a Customer Care Manager based in Kharghar, Mumbai. The team is filling 2 vacancies. The pay goes up to ₹50,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic | Languages : Marathi, Hindi, English

Roles and responsibilities

• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Salary and benefits

Salary: ₹25,000 – ₹50,000 per month, based on skills and experience.

Candidate profile

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: Domestic, English, Hindi, Marathi, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic
• Languages: Marathi, Hindi, English
• A customer-first, patient attitude

Job details

• Job location: Kharghar, Mumbai, Maharashtra
• Job type: Full time
• Openings: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Excell Autovista Private Limited (Excell Autovista (P) Limited) reviews applications regularly.