Customer Care Manager

Konkan Estate has an opening for a Customer Care Manager based in Navi Mumbai, Mumbai. 3 candidates will be hired for this role. Salary is up to ₹40,000/month.

Employer’s description

We Are Looking For A Proactive And Result-Oriented Customer Relationship Manager (Crm) To Handle Client Relationships, Handle Customer Queries, Complaints, And Provide Timely Resolutions For Our Agricultural Land Real Estate Projects. The Role Requires Strong Coordination With Customers, Sales Team,. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

What you get

Compensation: ₹30,000 – ₹40,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Skills: English, Hindi, Marathi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• You are calm under pressure and customer-first

Day-to-day work

As a Customer Care Manager, your work will include:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Job at a glance

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Work mode: Work from office
• Shift: 10:00 AM - 7:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 3
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Konkan Estate.