Customer Care Manager

Instalaxmi Private Limited has an opening for a Customer Care Manager based in Thane, Mumbai. The team is filling 2 vacancies. You can earn up to ₹25,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Pay and perks

Compensation: ₹15,000 – ₹25,000 per month.

What we are looking for

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone customer-first and polite

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Work location: Thane, Mumbai, Maharashtra
• Work mode: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2

If this job suits you, apply now — shortlisted candidates will be contacted by Instalaxmi Private Limited.