Customer Care Manager

Looking for a Customer Care Manager role in Navi Mumbai, Mumbai? Ri8FoldX is hiring now. The pay goes up to ₹10,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with CRM tools, Verbal communication, Typing speed, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.

Your responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• You'll follow call scripts and update customers on ticket status.

Pay and perks

Salary: ₹8,000 – ₹10,000 per month, based on skills and experience.

Job at a glance

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 1
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Ri8FoldX.