Customer Support Specialist

First Choice Consultant Service is looking for a Customer Support Specialist to join its team in Sultanpur, Delhi. The pay goes up to ₹25,000/month. The team is filling 5 vacancies.

In the employer’s words

Responsibilities :* Inspect And Evaluate Customer Articles (Sneakers, Footwear, Handbags, And Luxury Accessories) To Determine Required Services And Provide Accurate Estimates. * Communicate Service Options Clearly To Customers And Upsell Additional Restoration Or Protection Services Where Appropriate. * Develop Technical Expertise In Luxury Br. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Day-to-day work

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Inbound, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• A polite, patient attitude

Salary

You will be paid ₹20,000 – ₹25,000 per month.

Position details

• Job location: Sultanpur, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Openings: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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