Customer Support Specialist

A new Customer Support Specialist role is open at R K Bansal Finance Private Limited, MG Road - Gurgaon, Delhi. 25 candidates will be hired for this role. The pay goes up to ₹30,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with CRM tools, Hindi and English, Complaint handling, Active listening
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and customer-first

Your responsibilities

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• You'll handle inbound and outbound customer calls, chats or emails.

What you get

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Job details

• Location: MG Road - Gurgaon, Delhi, Delhi
• Interview timings: 1.00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Openings: 25

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