Customer Support Specialist

Join Valuetrust Capital Services Private Limited as a Customer Support Specialist in Sector 4 - Gurgaon, Delhi. You can earn up to ₹30,000/month. There are 7 open positions.

Employer’s description

Manage And Oversee Day-To-Day Banking Transactions And Back-Office Activities. Ensure Compliance With Regulatory Standards And Optimize Workflows For Efficiency. Collaborate With Teams To Streamline Operational Processes And Improve Customer Service. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Complaint handling, Verbal communication, Hindi and English and CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Salary

The salary for this role is ₹20,000 – ₹30,000 per month.

Quick facts

• Job location: Sector 4 - Gurgaon, Delhi, Delhi
• Vacancies: 7
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

Apply today and take the next step in your career with Valuetrust Capital Services Private Limited.