Customer Care Executive

A new Customer Care Executive role is open at Fortpoint Automotive Cars Pvt Ltd, Cotton Green, Mumbai. There are 5 open positions. No experience? You can still apply. The pay goes up to ₹15,000/month.

Employer’s description

Responsible For Making Post-Service Follow-Up Calls To Customers, Collecting Service Feedback, Handling Basic Customer Concerns, Coordinating With Service Advisors For Issue Resolution, Maintaining Follow-Up Records, And Ensuring Overall Customer Satisfaction. Good Communication And Customer-Handling Skills Required. Type : Outbound, Inbound | Languages : Hindi, English

Roles and responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.

Skills and qualifications

• No prior experience needed — freshers can apply
• Tenth Pass or equivalent
• Comfortable with English, Hindi, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Hindi, English
• Someone customer-first and patient

What you get

The salary for this role is ₹12,000 – ₹15,000 per month.

Job details

• Work location: Cotton Green, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 5
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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