Chat Support Executive

Fortune Staffing Private Limited is looking for a Chat Support Executive to join its team in Sector 62 - Noida, Delhi. There are 10 open positions. The pay goes up to ₹16,000/month. Freshers can apply.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Outbound, Inbound, Domestic

Compensation

Compensation: ₹15,000 – ₹16,000 per month.

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Who can apply

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Domestic, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Outbound, Inbound, Domestic
• Someone patient and polite

Job at a glance

• Work location: Sector 62 - Noida, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10
• Work mode: On-site
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Fortune Staffing Private Limited. It takes less than a minute.