Chat Support Executive

Looking for a Chat Support Executive role in Sector 62 - Noida, Delhi? Fortune Staffing Private Limited is hiring now. No experience? You can still apply. The pay goes up to ₹16,000/month. There are 10 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic, Outbound, Inbound | Languages : English

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Outbound, Inbound
• Languages: English
• You are customer-first and calm under pressure

Your responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Pay and perks

The salary for this role is ₹15,000 – ₹16,000 per month.

Job details

• Work location: Sector 62 - Noida, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 10
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Fortune Staffing Private Limited. It takes less than a minute.