Chat Support Executive

Looking for a Chat Support Executive role in Sector 62 - Noida, Delhi? Fortune Staffing Private Limited is hiring now. No experience? You can still apply. You can earn up to ₹16,000/month. The team is filling 9 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound | Languages : Hindi, English

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Hindi, English
• You are polite and patient

Key responsibilities

As a Chat Support Executive, your work will include:

• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

What you get

Compensation: ₹13,000 – ₹16,000 per month.

Job at a glance

• Job location: Sector 62 - Noida, Delhi, Delhi
• Openings: 9
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Fortune Staffing Private Limited reviews applications regularly.