Chat Support Executive

A new Chat Support Executive role is open at Fortune Staffing Private Limited, Sector 62 - Noida, Delhi. There are 16 open positions. Freshers can apply. You can earn up to ₹15,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound | Languages : English, Hindi

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Good knowledge of English, Hindi and Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English, Hindi
• You are calm under pressure and patient

What you will do

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Salary

Compensation: ₹13,000 – ₹15,000 per month.

Job details

• Work location: Sector 62 - Noida, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 16
• Employment type: Full time

Click Apply to send your profile to Fortune Staffing Private Limited. It takes less than a minute.