Chat Support Executive

A new Chat Support Executive role is open at Fortune Staffing Private Limited, Abhay Khand - Ghaziabad, Delhi. You can earn up to ₹16,000/month. The team is filling 9 vacancies.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of English and Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• A patient, customer-first attitude

Compensation

You will be paid ₹14,000 – ₹16,000 per month.

Day-to-day work

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Job details

• Location: Abhay Khand - Ghaziabad, Delhi, Delhi
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 9

Ready to start? Upload your resume and apply to Fortune Staffing Private Limited today.