Chat Support Executive

Fortune Staffing Private Limited is looking for a Chat Support Executive to join its team in Sector 62 - Noida, Delhi. The team is filling 9 vacancies. No experience? You can still apply. You can earn up to ₹16,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound | Languages : Hindi, English

Compensation

Salary: ₹14,000 – ₹16,000 per month, based on skills and experience.

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of English, Hindi and Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Hindi, English
• Someone calm under pressure and polite

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Position details

• Location: Sector 62 - Noida, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 9
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

Apply today and take the next step in your career with Fortune Staffing Private Limited.