Chat Support Executive

Fortune Staffing Private Limited is hiring a Chat Support Executive in Sector 62 - Noida, Delhi. The team is filling 10 vacancies. No experience? You can still apply. Salary is up to ₹16,000/month.

In the employer’s words

Answering Queries: Reply To Customer Questions Quickly And Accurately Through Live Chat Tools.Problem Solving: Fix Service Issues Or Guide Users Step-By-Step To A Clear Solution.Multitasking: Handle Two Or Three Chat Windows At The Same Time Without Losing Quality.Record Keeping: Write Down Notes About Each Chat Session Inside The Company Database. Languages : Hindi, English

Requirements

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English

What you get

Compensation: ₹12,000 – ₹16,000 per month.

What the job involves

In this role, you will:

• You will log every interaction and its outcome in the support system.
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Job location: Sector 62 - Noida, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Ready to start? Upload your resume and apply to Fortune Staffing Private Limited today.