Chat Support Executive

A new Chat Support Executive role is open at Fortune Staffing Private Limited, Sector 62 - Noida, Delhi. There are 5 open positions. Salary is up to ₹17,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Outbound

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Domestic, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Outbound

Key responsibilities

• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system

Compensation

You will be paid ₹14,000 – ₹17,000 per month.

Quick facts

• Work location: Sector 62 - Noida, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Fortune Staffing Private Limited reviews applications regularly.