Customer Care Associate

Fusion Cx Limited is hiring a Customer Care Associate in Salt Lake, Kolkata. No experience? You can still apply. 30 candidates will be hired for this role. You can earn up to ₹15,500/month.

Note from the employer

This Is For Chat Process. Languages : English

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• Someone patient and polite

What the job involves

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails.

Salary

You will be paid ₹13,000 – ₹15,500 per month.

Job at a glance

• Job location: Salt Lake, Kolkata, West Bengal
• Employment type: Full time
• Openings: 30
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Fusion Cx Limited.