Customer Care Associate

A new Customer Care Associate role is open at Telecoserve, Salt Lake, Kolkata. You can earn up to ₹17,000/month. 4 candidates will be hired for this role.

Note from the employer

Provide Excellent Customer Service Experience To The Users Who Calls For It Help.Proactively Dealing With The Queries Sent By The Users Vias Email/ Tickets. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Compensation

Salary: ₹14,000 – ₹17,000 per month, based on skills and experience.

Day-to-day work

• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English and International
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• You are calm under pressure and customer-first

Quick facts

• Location: Salt Lake, Kolkata, West Bengal
• Work mode: Work from office
• Interview timings: 4:00 PM - 7:00 PM | Monday to Friday
• Job type: Full time
• Shift: Rotational Shift
• Openings: 4

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