Customer Care Associate

Join Fusion Cx Limited as a Customer Care Associate in Matigara, Siliguri. The pay goes up to ₹17,850/month. No experience? You can still apply. The team is filling 30 vacancies.

In the employer’s words

Hair Coach - Customer Service. Languages : Hindi, English

Who can apply

• Freshers are welcome to apply
• Graduate or equivalent
• Skills: English, Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• You are customer-first and polite

What you get

The salary for this role is ₹15,000 – ₹17,850 per month.

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Matigara, Siliguri, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30

Apply today and take the next step in your career with Fusion Cx Limited.