Customer Care Associate

Start your next role as a Customer Care Associate with Selffup Community Private Limited in Sevoke Road, Siliguri. The pay goes up to ₹15,000/month. 3 candidates will be hired for this role.

Note from the employer

Customer Support Executive Responsible For Handling User Queries, Resolving Issues, And Ensuring A Smooth Customer Experience. Key Duties Include Responding Via Whatsapp/Email, Managing Complaints, Guiding Users On Platform Usage, And Maintaining Satisfaction. Must Communicate Clearly, Stay Organized, And Handle Multiple Queries Efficiently. Languages : Bengali, Hindi, English

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Bengali, English and Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: Bengali, Hindi, English
• You are polite and calm under pressure

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Salary

The salary for this role is ₹10,000 – ₹15,000 per month.

Quick facts

• Job location: Sevoke Road, Siliguri, West Bengal
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 3
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Selffup Community Private Limited today.