Customer Care Associate

Fusion Cx Limited has an opening for a Customer Care Associate based in Matigara, Siliguri. Salary is up to ₹17,850/month. The team is filling 30 vacancies.

Note from the employer

Customer Care Support. Languages : Hindi, English

Salary

Compensation: ₹15,000 – ₹17,850 per month.

What the job involves

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Requirements

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Good knowledge of English and Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• A polite, customer-first attitude

Position details

• Work location: Matigara, Siliguri, West Bengal
• Employment type: Full time
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Fusion Cx Limited today.