Customer Support Team Leader

A new Customer Support Team Leader role is open at Future Connect Hr Services, Sector 18 - Gurgaon, Delhi. 4 candidates will be hired for this role. The pay goes up to ₹32,000/month.

Employer’s description

Urgent Opening For Customer Support Team Leader From Bpo Background Only. General Shift With Rotational Week Off. Looking For Immediate Joiners And Mode Of Interview Face To Face. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi, English

Day-to-day work

• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• You'll resolve queries and complaints with patience and accuracy.

What you get

Salary: ₹28,000 – ₹32,000 per month, based on skills and experience.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi, English
• A calm under pressure, patient attitude

Job at a glance

• Job location: Sector 18 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 4
• Work type: Office-based
• Job type: Full time

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