Customer Support Team Leader

Sadhna.co is looking for a Customer Support Team Leader to join its team in Sector 62 - Noida, Delhi. You can earn up to ₹40,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound, Sales | Languages : Hindi, English

What the job involves

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Requirements

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Inbound, Outbound, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Sales
• Languages: Hindi, English
• You are polite and customer-first

Pay and perks

Salary: ₹25,000 – ₹40,000 per month, based on skills and experience.

Quick facts

• Location: Sector 62 - Noida, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1

Apply today and take the next step in your career with Sadhna.co.