Customer Support Team Leader

Start your next role as a Customer Support Team Leader with R K Bansal Finance Private Limited in Sector 18 - Gurgaon, Delhi. Salary is up to ₹32,000/month.

Note from the employer

Team Leader Will Be Responsible For Leading And Supervising The Customer Support Team, Ensuring Customer Service Across Voice, Email, Chat, Whatsapp, And Other Digital Channels. The Role Focuses On Driving Team Performance, Achieving Service Level Targets, Resolving Customer Escalations, Maintaining Compliance With Rbi Regulations & Company Policy. More Than 2 Years Experience Compulsory. | Type : Domestic

What the job involves

• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

What you get

Salary: ₹28,000 – ₹32,000 per month, based on skills and experience.

Who can apply

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: Domestic
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• A calm under pressure, polite attitude

Job details

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by R K Bansal Finance Private Limited.