Customer Support Team Leader

A new Customer Support Team Leader role is open at Jublee Dealers Private Limited (Jublee Dealers Pvt Ltd), Malviya Nagar, Delhi. The team is filling 2 vacancies. Salary is up to ₹40,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and calm under pressure

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.

Compensation

Compensation: ₹25,000 – ₹40,000 per month.

Quick facts

• Location: Malviya Nagar, Delhi, Delhi
• Openings: 2
• Work mode: Office-based
• Job type: Full time
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Jublee Dealers Private Limited (Jublee Dealers Pvt Ltd).