Chat Process Executive

A new Chat Process Executive role is open at Glosec sub-Broker marketing and Service pvt.ltd., Kirti Nagar, Delhi. No experience? You can still apply. Salary is up to ₹21,000/month. 3 candidates will be hired for this role.

Note from the employer

Manage Customer Interactions Via Chat Or Email ,Or Through Calls Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Skills and qualifications

• Ideal for freshers starting their career
• Graduate or equivalent
• Good knowledge of English
• Female Only
• Good English
• Freshers can apply
• Languages: English
• Someone customer-first and calm under pressure

Compensation

Salary: ₹16,000 – ₹21,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Kirti Nagar, Delhi, Delhi
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 3
• Working hours: 10:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Glosec sub-Broker marketing and Service pvt.ltd. reviews applications regularly.