Customer Care Associate

Gms Services is hiring a Customer Care Associate in Sector 66 - Noida, Delhi. The team is filling 10 vacancies. The pay goes up to ₹25,000/month.

Note from the employer

Logistics Company, Operation Management Profile Like Manage The Data An All (Not A Calling Or Sales Profile) Floor Management Profile. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

What the job involves

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• You are polite and calm under pressure

What you get

The salary for this role is ₹20,000 – ₹25,000 per month.

Job details

• Job location: Sector 66 - Noida, Delhi, Delhi
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 10
• Work type: Office-based
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Gms Services.