Customer Care Executive

Start your next role as a Customer Care Executive with Gymnax Fitness Co in Ghatkopar West, Mumbai. The pay goes up to ₹15,000/month.

Employer’s description

1. Co-Ordination Between Customer And Field Service Technician 2. Technician Schedule Preparation 3. Reporting Daily, Weekly, Monthly, 4. Quotation, Billing, Payment Follow Up 5. Spares Arrange, Stock Taking, Telecalling 6. All Other Respective Work Related To Customer Care And Admin. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

What you will do

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A patient, customer-first attitude

Position details

• Work location: Ghatkopar West, Mumbai, Maharashtra
• Vacancies: 1
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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