Customer Support Engineer

Looking for a Customer Support Engineer role in Greater Kailash II, Delhi? Hi-Tech Automations Pvt Ltd is hiring now. The pay goes up to ₹28,000/month.

Employer’s description

Protect Organizational Data And Systems From Cyber Threats Through Proactive Measures. Monitor Networks, Respond To Breaches, And Ensure Compliance. Conduct Audits And Train Staff On Security Protocols. 1 - 2 Years Experience Compulsory.

Pay and perks

Compensation: ₹22,000 – ₹28,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Verbal communication, CRM tools, Complaint handling, Hindi and English
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and customer-first

Key responsibilities

• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Job location: Greater Kailash II, Delhi, Delhi
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1

Ready to start? Upload your resume and apply to Hi-Tech Automations Pvt Ltd today.