Customer Care Associate

Start your next role as a Customer Care Associate with Holekart in Sector 37 - Gurgaon, Delhi. You can earn up to ₹25,000/month. There are 3 open positions.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

What you get

Compensation: ₹18,500 – ₹25,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• You are patient and polite

Job at a glance

• Work location: Sector 37 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 3
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Holekart reviews applications regularly.