Customer Care Executive

Join Intact Search as a Customer Care Executive in Vashi, Mumbai. Salary is up to ₹20,000/month. The team is filling 30 vacancies.

Employer’s description

Handle Incoming (Inbound) Customer Calls Professionally And Efficiently. Listen To Customer Queries, Understand Their Issues, And Provide Accurate, Timely Resolutions. Maintain A Polite, Helpful, And Customer-First Attitude During All Interactions. Update Customer Details And Call Logs Accurately In The System. Coordinate With Internal Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Malayalam, Kannada, English

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, Inbound, Kannada, Malayalam
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Malayalam, Kannada, English

Pay and perks

Compensation: ₹17,000 – ₹20,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.

Quick facts

• Job location: Vashi, Mumbai, Maharashtra
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Intact Search reviews applications regularly.