Chat Support Executive

Investation Team Private Limited is hiring a Chat Support Executive in Sector 54 - Gurgaon, Delhi. The pay goes up to ₹24,000/month. The team is filling 2 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Sales, International, Inbound, Domestic, Outbound | Marketing

What you will do

• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Domestic, Inbound, International, Marketing, Outbound and Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, International, Inbound, Domestic, Outbound
• Marketing

What you get

Salary: ₹18,000 – ₹24,000 per month, based on skills and experience.

Job at a glance

• Job location: Sector 54 - Gurgaon, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Work type: Office-based
• Job type: Full time

Ready to start? Upload your resume and apply to Investation Team Private Limited today.