Customer Care Associate

Start your next role as a Customer Care Associate with Ira Herbals in Sector 28 - Faridabad, Delhi. Great for first-time job seekers. The pay goes up to ₹29,500/month. There are 10 open positions.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : Hindi

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi
• A patient, calm under pressure attitude

Salary and benefits

The salary for this role is ₹22,500 – ₹29,500 per month.

Job at a glance

• Work location: Sector 28 - Faridabad, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Ira Herbals reviews applications regularly.