Chat Process Executive

Ison Xperiences India Private Limited has an opening for a Chat Process Executive based in Sector 62 - Noida, Delhi. There are 20 open positions. Salary is up to ₹18,000/month. No experience? You can still apply.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Compensation

The salary for this role is ₹14,000 – ₹18,000 per month.

What we are looking for

• Open to freshers
• Education: 12th Pass
• Skills: Hindi and English, Typing speed, Verbal communication, Active listening
• Good English
• Freshers can apply

Roles and responsibilities

Your main tasks will be to:

• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Job details

• Location: Sector 62 - Noida, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 20
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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