Chat Support Executive

Ison Xperiences India Private Limited has an opening for a Chat Support Executive based in Sector 16 - Noida, Delhi. The team is filling 25 vacancies. You can earn up to ₹30,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Salary

The salary for this role is ₹20,000 – ₹30,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Education: Graduate
• Good knowledge of Verbal communication, CRM tools, Hindi and English and Complaint handling
• Good English
• Freshers can apply
• Someone calm under pressure and polite

Job at a glance

• Work location: Sector 16 - Noida, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 25
• Job type: Full time
• Work mode: Work from office

Apply today and take the next step in your career with Ison Xperiences India Private Limited.