Customer Care Associate

Jagrata Cafe has an opening for a Customer Care Associate based in Dall Mill Road, Uttam Nagar, Delhi. The pay goes up to ₹27,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Typing speed, Complaint handling and Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and polite

Pay and perks

Compensation: ₹27,000 per month.

What the job involves

• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Position details

• Location: Dall Mill Road, Uttam Nagar, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Job type: Full time

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