Chat Process Executive

Jiva Ayurvedic Pharmacy Limited is looking for a Chat Process Executive to join its team in Sector 32 - Faridabad, Delhi. Great for first-time job seekers. You can earn up to ₹16,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What we are looking for

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Complaint handling, Typing speed, Active listening and Hindi and English
• Female Only
• Basic English
• Freshers can apply

Roles and responsibilities

As a Chat Process Executive, your work will include:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Salary and benefits

You will be paid ₹13,000 – ₹16,000 per month.

Position details

• Job location: Sector 32 - Faridabad, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Vacancies: 1
• Working hours: 10:00 AM - 7:00 PM | 6 days working

Interested? Apply now on BetterJobs with your resume — Jiva Ayurvedic Pharmacy Limited reviews applications regularly.