Chat Support Executive

A new Chat Support Executive role is open at Jobkarro.Com, Sector 48 - Gurgaon, Delhi. The pay goes up to ₹35,000/month. 27 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : International, Inbound, Domestic | Languages : English

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Domestic, English, Inbound and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound, Domestic
• Languages: English

Compensation

Compensation: ₹25,000 – ₹35,000 per month.

What you will do

As a Chat Support Executive, your work will include:

• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Job details

• Work location: Sector 48 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 27

Interested? Apply now on BetterJobs with your resume — Jobkarro.Com reviews applications regularly.