Chat Support Executive

Looking for a Chat Support Executive role in Mayur Vihar, Delhi? Kanpur Chat is hiring now. No experience? You can still apply. You can earn up to ₹15,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Pay and perks

Compensation: ₹15,000 per month.

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Hindi and English, Complaint handling, Active listening, CRM tools
• Basic English
• Freshers can apply

Job details

• Job location: Mayur Vihar, Delhi, Delhi
• Openings: 1
• Job type: Full time
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Kanpur Chat today.